Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

What you will do:First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management. Examples queries include:Life event queries (how to, when, where)Time and attendance queries (how to, what type, when)Reward, performance and compensation queriesCoaching line managers through employee relations queriesProviding exit guidanceCreate, update, triage and/or resolve cases according to our services commitmentFollow defined problem and incident management processes, escalate where necessaryProactively seek advice on unclear processes and suggest solutions to problemsEvaluate high risk cases/trends and deliver regular updates to leadsWhat you will need:Degree or equivalent desirableSkills:Strong customer service skillsDigital fluency – strong systems and computer skills and experience across full spectrum of Office programmes and analytical support toolsPsychological safetyLegal and regulatory environment and complianceStakeholder managementContinuous improvementPerformance and planningCommercial acumenAgile core principlesCreativity and innovationBudget managementCustomer service delivery excellenceWorkforce PlanningResilienceTeamworkLeadershipCustomer centric thinkingKnowledge sharingTechnical:3 to 5 years post-graduation, ideally as a HR generalist/practitioner or related/equivalent experience with demonstrated ability to lead, mentor, and develop team membersProven ability to skillfully navigate a tiered support modelKnows when to seek support from other subject matter expertsNumeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to provide accurate and timely information to inform business decisionsRisk ManagementCustomer focusSolution focusBehavioural:Problem solving skills demonstrated through experience in case managementExcellent personal organisational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on timeActs with integrityInclusion and working together

Group mind set

Calm under pressureDemonstrates curiosity, resilience and openness to new experiences

Why Join our team?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.Reinvent your career as you help our business meet the challenges of the future.Apply now!

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.