Overview Responsible for the overall operations of the Employee Relations Department functions and staff. Responsibilities include, but are not limited to, policy and contract interpretation; employee counseling and recommendations; problem solving and workplace dispute resolution. Managing the union grievance process to include arbitration preparation, union contract negotiations and unemployment cost control. Acting as liaison on a range of labor relations matters including collective bargaining; interpretation and administration of collective bargaining agreements; participation in the negotiation process. Ensure compliance with all applicable employment and labor laws. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities Answer questions from Department Managers and Employee Relations Team on policy and contract interpretation and issuance of discipline; recommendation of Suspension Pending Investigation. Employee counseling over the telephone or by office visits including meeting with the employees and supervisors as necessary to facilitate resolution. Represent the company at Unemployment Hearings, as needed. Assign the Suspension Pending Investigation process to the person who will conduct the Due Process meeting. If conducting the Due Process meeting, schedule meeting and conduct; If not conducting, back-up to person who is. Prepare or review any summary packet when termination is recommended. Liaison between Company and all Unions. For Culinary Union, prepare weekly Union/Company grievance agenda. Obtain necessary information and attendance of Managers involved. Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations. Liaison between company and outside agencies regarding EEOC, NERC and Department of Labor claims. Investigate, obtain and organize all information pertaining to claim. Represent company in hearings. Prepare monthly, quarterly and annual Suspension, Pending Investigation reports. Prepare monthly Employee Relations Claims report including all Arbitrations, EEOC/NERC and DOL charges. Oversee and supervise department employees; prepare and present performance evaluations. Liaison between employee and departments regarding ADA issues. Investigate all claims of Unlawful Harassment and Discrimination policy violations. Maintain regular attendance to ensure day to day responsibilities are being handled in a timely fashion. Perform other duties and responsibilities as requested. Qualifications Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively. Negotiation — Bringing others together and trying to reconcile differences. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Persuasion — Persuading others to change their minds or behavior. Oral Expression — Ability to communicate information and ideas in speaking so others will understand. Oral Comprehension — Ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension — Ability to read and understand information and ideas presented in writing. Problem Sensitivity — Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning — Ability to apply general rules to specific problems to produce answers that make sense. EDUCATION and/or EXPERIENCE: Minimum five (5) years’ experience in Labor Relations, Employee Relations and/or Human Resources. At least one (1) year supervisory experience. Preferred 2 to 3 years of experience with grievances and arbitrations as it relates to Unions and negotiations in the hospitality industry setting. Degree in Human Resources, Labor Relations or related field preferred. Knowledge of employment laws, unemployment, collective bargaining agreements, oral and written communications skills, speed writing, listening, reasoning/analyzing/resolving skills and labor relations. Minimum Age: 21 years What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.