At Johnson & Johnson,  we believe health is everything. Our strength in healthcare innovation empowers us to build a  world where complex diseases are prevented, treated, and cured,  where treatments are smarter and less invasive, and  solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong. We are searching for the best talent for Employee & Labor Relations Sr Manager to be in Bogotá Purpose: The ERLR Lead has overall responsibility to lead delivery of ERLR services within a Cluster/Business, being responsible for the effective management of ER matters (grievances, discipline) measured by resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction level. Will also provide overall Labor Relations leadership and support throughout the collective bargaining process and will be responsible for any stakeholder management and communications that might be needed in the ER/LR space. Is responsible for leading a team that provided services in a timely manner, treats the workforce respectfully and maintains high levels of confidentiality, trust and integrity. You will be responsible for: + Employee Relations – ensure timely and compliant handling of all Grievance and Discipline requests. Coach and train managers and employees; + Labor Relations – input and guidance on Labor Relations strategy, preparation and negotiation of CBA within agreed parameters with BUHR, business impact assessment, ad hoc Labor Relations consulting including for major workforce events (M&A, divestitures, restructuring, …). Be responsible for any stakeholder management and communications that might be needed in the ER/LR space; + Notify relevant COE, Global Policies team on regulatory changes; + Ensure workplace policies are current an in compliance with applicable laws; + Provide professional guidance to team within the country; + Effectively integrate new support requirements into the country as they are introduced by HR special projects initiatives; + Maintain transparent communication channel with Regional HR Services leaders and other appropriate stakeholders by summarizing and reporting on operational updates and issues to Regional Employee Relations and Site Management Lead for support, staff planning and development; + Support management of Grievance and Discipline requests requiring high level knowledge and authority and/or interaction with 3rd parties; + Conduct environmental scans and participate in significant workplace events, such as planning and execution of RIF’s, M&A’s, etc. at the country level; + Drives direct interventions with managers and employees on most sensitive cases and or escalations; + Utilize operational practices and reports, including quality audits, standard and ad hoc reports daily; constantly communicating performance with team and actively working to identify and implement interventions to maintain service standards; + Manage the operational plans to increase the effectiveness of services while improving the customer experience + Implement continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution; + Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement; + Develop a strong pipeline of global, diverse leaders within HR GS and across the broader HR community. Enable a Credo-based and High-Performance Culture within the team; + Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate teams members; + Responsible for communicating business related issues or opportunities to next management level; + Responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable; + Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies and procedures. **Qualifications** + Bachelor’s Degree in any specialization (Law, HR, OD, Org, Psych, Employment and Labor Law or related discipline is preferred); + 8+ years HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating and addressing employee misconduct and below job performance standards; providing guidance to management; + Healthcare or related industry experience preferred; + Leading cross functional/multicultural teams in a matrix environment is preferred. + Knowledge of Employment and Labor Relations practice (Union negotiations, Investigations, Discipline actions, etc.); + Experience in diagnosing, isolating and resolving complex issues and recommending and implementing strategies to resolve problems; + Strong management skills; operates as a leader with understanding and appreciation for regional differences; + Relationship management, coaching and collaboration skills; + Analytical and strategic thinker; business acumen + Influence, negotiation and consultative skills and strong interpersonal, consultative and facilitation skills; + Proficiency in English (oral and written) is required. Proficiency in Portuguese is preferred.