Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
 

Creating a world where we all have more time with the people we love.
 

That’s what makes us Roche.

The Opportunity

The Employee Lifecycle Management team at Roche is dedicated to providing exemplary HR lifecycle support, advising HR and business partners on global HR systems and processes, and ensuring seamless, customer-focused HR service delivery. This role is essential in executing HR system data maintenance and supporting HR processes such as recruiting, onboarding, employee movements, and terminations.

Service Delivery:

Execute HR system data maintenance and administrative tasks.

Provide stellar customer service for HR-related inquiries and troubleshoot issues.

Support Global HR Centers of Excellence in system maintenance.

Advise HR and business partners on global HR processes.

Engage in continuous improvement initiatives and update relevant documentation.

Participate in projects and maintain compliance with data privacy and regulatory standards.

Cross-Functional Collaboration:

Build strong relationships within the HR Support Solutions network and collaborate globally.

Drive global consistency through teamwork and communication with peers and stakeholders.

Outputs & Deliverables:

Continuously improve the Shared Service Centre's performance.

Achieve high customer satisfaction through quality service delivery.

Provide feedback and coaching within HR and business contacts.

Who you are

Advanced French & English speaker, both written and spoken.

Experience in a shared service center and HR services, with knowledge of Workday HR processes and complex HR data structures.

Proven ability to deliver results in a matrix organization and work independently in a fast-paced, multicultural environment.

Strong communication skills in English.

Experience in handling employee data, recent or previous reporting, and proficiency with standard IT applications, preferably Google Suite.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.