Love helping people build better relationships and passionate about delivering great service? Energized by sustaining a positive and engaged work environment while helping the business scale and grow? We have just the role for you.

Zendesk is looking for an Employee Relations Analyst to help support the ER function globally.

Who might you be? 

You are genuine. You listen to your customers. You are agile and resourceful. You consistently strive to make the people around you better, while making processes simpler and more effective. You are passionate about employee relations and excited to grow in this space.

In this role, you will support the global Employee Relations team in participating in projects that grow the ER function for Zendesk.

Main Responsibilities:

Participating in project work that supports the growth of Zendesk’s global employee relations function;

Complete local HR administrative work as needed;

Assisting with global employee relations case management organization, including responding to general employee and manager inquiries;

Ensuring application of company policies and procedures in a consistent and equitable manner;

Collaborating with other business partners (People Partners, Legal, etc.) as needed on case matters.

Knowledge, Skills, and Abilities:

Strong interpersonal skills exemplified by good communication (written and oral) and a high EQ;

A great team player who knows how and when to collaborate to ensure success;

Ability to contribute to a positive, equitable, and transparent employee relations model;

Basic knowledge of local employment law, with an interest and ability to research additional, relevant legislation on an as-needed basis.

Requirements:

BS/BA degree preferred, with at least 1 year of demonstrated Employee Relations or other relevant HR experience;

Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect;

Detail-oriented and excellent organizational skills. Accuracy is crucial;

Resourceful, self-motivated, and able to handle shifting workloads in a high-paced and constantly evolving environment. You know how to prioritize and deliver on opportunities;

Good judgment and ability to balance the needs of the company, managers and employees;

Strong credibility and the ability to influence at all levels with excellent relationship management skills.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.