At Percepta, we bring first-class service across each market we support. As anEmployee Relations Business Partner, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The purpose of the Employee Relations, (ER) Business Partner role is to serve as an advocate for employees and as an internal consultant to leaders regarding employee relations matters and policy interpretation. The ER Business Partner will ensure legal compliance and consistency in the fact-finding/investigative and documentation process that is aligned with Percepta’s policies and government regulations/laws. The ER Business Partner will assist in promoting Percepta’s Values of Teamwork, Respect, being Proactive, and Culture of Service, as well as our commitment to Diversity, Equity, Inclusion, and Belonging. This role will support the local North American region.
During a Typical Day, You’ll
·Partner with Leaders and PI Business Partners to manage Corrective Action and Performance Improvement Plan Process.
·Conduct thorough Investigations of workplace issues and concerns, including complaints of discrimination, harassment, retaliation, and other violations of Percepta policies, laws/regulations.
·Collaborate cross-functionally to gather relevant information including interviewing parties involved and preparing and reviewing case documentation ensuring accuracy.
·Coach, counsel, and educate employees on policies, performance management, processes, programs, position eliminations, and strategies.
·Partner with Legal to determine risk and provide a recommended course of action related to employee relations matters while ensuring compliance with applicable laws/regulations and employment agreements/contracts.
·Support legal in responding to charges by providing documentation on arbitration/litigation cases.
·Process and respond timely to and complete unemployment claims providing supporting documentation.
·Provide weekly status reports of ER cases.
What You Bring to the Role
Education
·Bachelor’s degree
·Certification: PHR or SPHR, preferred
·Knowledgeable of ADA, FMLA, FSLA, NLRB, Title VII, EEOC, DOL.
·Knowledge of local, state, and federal laws pertaining to employment.
Experience
·3-5 years of experience in employee relations, working in an hourly workforce environment.
·Minimum 3 years of investigating workplace issues.
·Exhibit strong attention to detail in recommending outcomes for investigations.
Skills
·Keep up to date with relevant laws and workplace challenges in employee relations.
·Excellent organization skills and accurate attention to detail in investigative documentation and report writing.
·Solid sense of high-quality judgment in problem-solving and sound decision-making.
·Effective communicator, with the ability to relate to people across all levels and diverse backgrounds.
·Ability to confidentially handle interactions with discretion, tact, and courtesy.
·Ability to prioritize and organize work and work independently.
What You Can Expect
·Health/Dental/Vision/Life Insurance
·Flexible Spending Account (FSA) and Health Savings Account (HSA)
·401(k) with company match
·Vacation/Sick Time and Paid Holidays
·Tuition Reimbursement
·Employee Assistance Program
·Employee Discount Program
·Training and Development Programs (Percepta College)
·Employee Rewards Program (Perci Perks)
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
CareerGrowth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
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