Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity    

The ER Case Manager is a key role within the Case Management team, that provides guidance, support, investigation and representation on complex and medium/high risk cases, queries and investigations raised through the Employee Relations team or People Services. They are responsible for the coordination, tracking and completion of cases with leaders, case management personnel and legal teams. 
Role is open to those based in Brisbane or Melbourne. 

What you’ll deliver with us  

The core purpose of this role is to conduct case management and coordination of all activities associated with employee-based investigations including Harassment Discrimination Bullying, Whistleblower, Managing Director Complaints, Alcohol and Drug escalations and standard ER case investigations. 

You’ll also   

Be responsible for case management and supporting investigations for people leaders and employees Provide expert advice, case coordination and review of recommendations for all ER activities, including providing feedback to improve knowledge, and resolving any issues identified through the processAlignment to the investigations framework and toolkit that ensures investigations in relation to alleged misconduct are trauma-informed, human centric and conducted to the highest standards of procedural fairnessProvide targeted interventions and support offerings to identified areas of the business requiring further support and advice on matters

About you  

You will be someone with a high level of influencing skills to ensure resolution is reached when managing cases. You will also be able to demonstrate how attention to detail is a key trait of yours when managing cases and ensuring accuracy of information of data within formal reports. 

You’ll also need   

Experience in end-to-end case managementExperience in providing advice and guidance on workplace investigations including in relation to Harassment, Discrimination and Bullying. Ideally experience running an investigation process yourself as well would be favourable Experience with key external bodies including Fair Work Commission Navigating the industrial landscape to effectively manage casesConducting a sound investigation by demonstrating critical thinking (analyse, interpret, evaluate) and make a judgementSupporting People Leader capability development for investigations

How we’ll deliver for you

Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every dayWe deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team togetherFlexible working, across head office and facilities across the network  

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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