**Salary Range:** 60,000.00 - 65,000.00 USD **GET TO KNOW ALORICA** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Responsible for supporting Employee Relations function throughout the organization, with a primary focus on investigating mid to high level Employee Relations concerns and acts a resource to field HR Operations for Employee Relations. **JOB RESPONSIBILITIES** • Investigates mid to high level Employee Relations concerns received through site HR or employee ethics hotline within assigned region, including, but not limited to sexual harassment, discrimination, retaliation, security, etc. • Provides timely investigation summaries for all completed investigations • Conducts employee relations risk assessments and provides actionable feedback • Communicates regularly with ER Manager and Director of ER regarding pending investigations • May assist in conducting training and coaching of managers on Employee Relations for all completed investigations • Communicates status of all Employee Relations investigations to Employee Relations and Compliance Coordinator for tracking • Partners with field HR Regional Managers / Directors to provide counsel and facilitate prompt and effective resolution of workplace conflict to address issues for employees and managers in a manner consistent with Alorica’s policies • Regularly communicates Employee Relations activity updates and trends to field HR Regional Managers / Directors and makes recommendations to implement improved processes • Maintains accurate, confidential records regarding all investigation • Interacts with field HR and HR Business Partners to ensure a high level of employee satisfaction and engagement • Partner with legal in conducting investigations, researching policies/ practices, creating and gathering appropriate documentation, and making recommendations • Develops effective relationships with Business Partners to promote good employee relations throughout the organization **OTHER RELATED DUTIES** • Participates in projects performed by the Employee Relations department, as necessary • Supports other Employee Relations investigators in times of high-volume case load **JOB REQUIREMENTS** **Minimum Education and Experience:** • Minimum of Bachelor’s degree and/or 2 or more years of experience in Employee Relations, Investigations (harassment, discrimination, leave, accommodations, etc,), employment law, disciplinary actions. **Knowledge, Skills and Abilities:** • Demonstrated ability to work independently, with excellent time management skills. • Strong attention to detail and the ability to analyze and interpret facts. • Excellent verbal and written skills, with the ability to communicate effectively with all levels of staff. • Ability to keep and maintain confidential and secure records and information • Ability to use independent judgment to make decisions • Fully efficient in MS Office **Work Environment:** • Constant work performed in a climate controlled office (or remote office) environment **Physical Demands:** • Frequent work performed in a sedentary position • Rare work performed while standing Equal Opportunity Employer - Veterans/Disabled _We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia._