Camping World & Good Sam is seeking an experienced and collaborative employee relation professional to partner with Human Resources and business leadership teams. As part of the Employee Relations Center of Expertise, this selected professional will be a vitally important part of the entire human resources strategy. This individual will be responsible for managing employee relations in a prompt, fair, and consistent manner. This role operates independently to organize priorities and resolve issues. Core responsibilities include understanding and responding to employee inquiries or concerns, consulting/coaching with and providing guidance to managers, and working collaboratively with others to continue building a positive and engaging employee experience. This could be a hybrid or a fully remote role. What You'll Do: + Collaborates with market leadership to provide coaching and guidance for ER matters including performance and conduct management. Intake employee concerns and conduct timely, thorough investigations into a range of employee concerns (including harassment, discrimination, and other potential violations of workplace rules, regulations, etc.). + Manages moderate to complex investigations or assists ER Director/HR Director in conducting investigations. + Ensures that activity is captured in the case management system in a way that balances sensitivity and thoroughness + Collaborates regularly with ER Director, HR Director, and HR Business Partner to identify emerging trends and develop/implement solutions Uses experience and expertise to build foundational and best practice tools, processes, and programs for the launch of ER COE. + Works in partnership with multiple stakeholders with differing points of view while maintaining the confidentiality of complex and highly sensitive subject matter. Demonstrates ability to balance sometimes conflicting points of view but maintains risk abatement and organizational reputation as high operational importance. + Uses experience and expertise to build foundational and sustaining best practices, tools, processes, and programs for Employee Relations COE. + Builds and maintains relationships with regional HR leadership to promote positive employee relations to build a high level of employee performance and engagement. + Identifies risk and potential company liability and works with broader ER/HR team and legal if/when applicable. What You'll Need to Have for the Role: + Bachelor's degree. + Minimum 2- 4 years’ experience as an HR Generalist or HR Business Partner with 2-3 years in employee (or labor) relations, compliance, or employee experience. + Demonstrated experience in conducting moderate to complex investigations. + Additional certifications (PHR, SHRM-CP, AWI-CH, etc.) are highly desirable. + Knowledge of -- or ability to quickly learn -- federal, state, and local laws, and statutes governing employment policies and practices. + Competency in Microsoft programs (Word, Excel, PowerPoint) and an HRIS system. + Experience in working with a large workforce such as retail, service, or manufacturing. Critical Success Factors + Passionate about enhancing the employee experience, being a people advocate, and improving culture. + Critical thinker that uses analysis, interpretation, and inference to uncover root causes and then designs and delivers solutions. + Gain trust by creating positive relationships, understanding business objectives, exercising good judgment, and delivering on commitments. + Effectively manage multiple high-priority tasks and work well in a fast-paced, high-growth environment. Solid problem solver that drives continuous improvement and solution generation. + Demonstrated capacity to skillfully communicate with all levels of employees, influence outcomes, and establish credibility. Demonstrated capacity to skillfully communicate with all levels of employees, influence outcomes, and establish credibility. + Demonstrated ability to be highly collaborative and influential and manage both within and across teams with minimal direction. + Ability to motivate, influence, and optimize senior leadership, stakeholders, and peer groups. + Perform with the highest degree of courage, integrity, and confidentiality. + Continuously demonstrate strong analytical and problem-solving skills. + Is comfortable operating with ambiguous situations and environments Demonstrates flexibility and adaptability. Physical Requirements + Prolonged periods of sitting/standing at a desk and working on a computer. + Able to lift 15 pounds at times. + Up to 30% travel likely. **Pay Range:** $69,825.00-$104,711.25 Annual In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.