This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment. As an ER Partner, primarily handling performance-related issues in the region, you will be a part of an experienced team of ER Professionals who conduct and facilitate complex, sensitive and time-critical ER Investigations. You will collaborate with HR colleagues and Business Managers to implement appropriate strategies, plans and interventions to develop and/or maintain a high performing work environment.

Job responsibilities:

Provide guidance/advice on any ER related matters Document investigative paths, recommendations, and resolutions. Write investigative summaries in a clear, concise and legally defensible manner. Conduct climate assessments by leveraging on inclusive investigative skills to identify underlying issues. When appropriate, engage control partners including Global Security, Legal, Compliance, Risk & Controls, and other HR colleagues, to assist in resolving workplace concerns. Execute a robust risk and controls agenda. Provide ER Learning sessions and reporting to address emerging trends and issues. Perform other similar functions.

Required qualifications capabilities and skills:

Business & HR Acumen: Knowledgeable of HR practices, understanding of financial impact of HR decisions, knowledge of the financial services industry, and a global mindset to drive JPMorgan Chase & Co. business performance. Consulting & Advising: Consult and partner with stakeholders to accurately diagnose issues and provide advice and solutions that maximize business results. Problem Solving/Decision Making & Risk & Controls: Identify issues using critical thinking, data analytics and judgment to make fact-based decisions and recommendations. Demonstrate and promote expected risk/controls behaviors by holding self and others accountable to operate within established procedures/parameters and to proactively prevent and/or address risk and control issues. Change/Project Management: Identify the need for and serve as a facilitator of change and innovation by using influence, an operational mindset and effective project management skills to promote engagement and participation. Interpersonal Skills & Persuasiveness: Strong interpersonal skills and the ability to influence and persuade others to gain support and commitment for ideas and initiatives. Bachelor’s Degree: in Business, Human Resources Management, Law or any related courses Experience: Minimum of 2 years of experience as a people manager in current function or HR experience at a supervisory level capacity, unless with relevant employee relations experience within the Firm. Communication Skills: Excellent written and verbal communication skills.

Preferred qualifications, capabilities and skills:

Experience in the shared services/ BPO financial industry focusing on the handling of the end-to-end employee relations case management. In-depth expertise in implementing and driving compliance of policies/procedures and business practices, a requirement. Detailed knowledge of employment laws and regulations, highly preferred. Ability to make data-driven decision, a plus; comfortability working with Excel (reports processing, pivot, etc.), an advantage. Comfortable working in a volume-driven environment.