**_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._** **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description** Reporting to the Head of HR Employee Relations, this role shall provide professional advice and support to the business in the area of Employee Relations and shall act as the consultant for leaders in facilitating disciplinary cases. The role shall be responsible in handling all Employee Relations concern ensuring that legal risks are minimized if not eliminated. The role is accountable for own work and contributes to setting strong ER standards through expertise that impact other’s deliverables. Can lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests. Due to the confidential and sensitive nature of the job function, the role must be capable of functioning at a high level of autonomy and independence, be competent in dealing with a broad range of employee issues and confident when interacting with employees and management at all levels of the organization. **Key** **Responsibilities:** + Serve as a strategic partner to HR Leaders and Teams, providing expert guidance on Employee Relations (ER) to ensure compliance with Philippine labor laws. + Support business leaders by interpreting labor advisories and law updates, acting as a mediator for conflict resolution, and recommending best practices. + Offer professional advice and lead process execution, ensuring ER policies and decisions align with legal compliance and industry standards. + Manage and advise on employee demotions, terminations, and workplace disputes, providing guidance on disciplinary actions per the Labor Code and company standards. + Handle formal complaint processes, including documentation and escalation for harassment, discrimination, and other sensitive issues. + Support people strategies for seamless employee experiences, provide assistance during organizational changes, and manage issues related to absenteeism and medical accommodations. + Lead process improvements in ER programs, review and amend company policies regularly, and coordinate with legal counsel on complex cases and conciliation meetings. **_Qualifications:_** + At least 7 years of in-depth experience in Philippine Employee Relations, Labor Relations or Industrial Relations in the BPO or Finance industry + Bachelor’s degree preferably Political Science, Legal Management or other courses related to the role + Skilled in case management/managing conflict among employees through mediation or negotiations as well as facilitating arbitration. + Working knowledge on PH labor laws related termination process. + Knowledge in the finance and insurance industry including related regulatory requirements and compliance + High Analytical Skills to come up with sound judgment and resolution + Strong stakeholder management, influence and presentation skills **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid