Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Employee Service Center Supervisor manages the leads and customer service agents who assist external consumers and internal clients with complex questions/problems regarding multiple Employee Service products and services. S/he educates consumers about the teams, partners with other departments to ensure escalated issues are addressed and processes are followed and reports on the teams’ performances.

Available shifts will be within department operational hours.

What you'll do

Manages activities of leads and employees to insure the teams are functioning effectively to meet consumer/clients’ needs and operational initiative targets.

Contributes to team's process improvement efforts and implements changes in a positive way. Incorporates client feedback into efforts.

Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements.

Produces and analyzes statistical reports to monitor teams’ performance; also monitors service-related trends to share with Business Units, Product Management, Vertical leads. (Approx. 10%)

Participates in projects, including budget process, as assigned. Serves as an ambassador for the team in internal/external meetings, site visits, etc.

What experience you need 

Experience as a team lead or supervisor in a call center environment.

Working knowledge of CRM tools.

Familiarity with ticketing software.

What could set you apart

Bachelor's degree

Familiarity with Siemens OpenScape Contact Center and Equifax applications (or the ability to learn quickly).

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Customer Service

Schedule:

Full time