The EMR Support Specialist (ESS) is responsible for the support and system maintenance of the Electronic Medical Record (EMR) software(s). In this role, you will report to the IT Systems Manager.
Duties/Responsibilities:
Responsible for solving complex EMR application and hardware-related issues/requests
Responsible for internal support needs and maintenance of all current EMRs used by the company
Responsible for making system changes/updates and maintaining those changes as directed
Triage incidents that come through the support portal, help desk and/or through phone calls
Logs/tracks these incidents with the goal of identifying and implementing root cause fixes
Works with the EMR support to escalate and resolve tickets requiring vendor intervention or expertise
Supports configuration and customization of any current EMR
Assists with providing solutions and support for point of care software and devices
Assists users to clarify current operating procedures and to identify solutions and recommendations for improvement
Abides by the HIPAA privacy and security agreements
Meets all goals as specified in annual evaluation
Document and manage internal Support Wiki as it pertains to EMR
Other duties as assigned
Required Skills/Abilities/Knowledge:
Excellent internal and external customer service skills
Ability to communicate with coworkers with varying levels of technical expertise at all levels of the company
Able to successfully interact with people in face-to-face situations as well as by telephone in a professional and effective manner
High degree of flexibility with projects, assignments, support duties
Excellent written & verbal communication skills
Excellent interpersonal/listening skills
Excellent problem solving & task analysis skills
Excellent time management, prioritization & organizational skills
Ability to work in a fast paced, multi-task environment with competing priorities
Willingness to take on new projects & technologies
Able to work with multiple teams within the organization
Able to organize work procedures and assume responsibility for completion
Maintains strict confidentiality of all employee, patient and company information
Education/Experience/Licenses/Certifications:
BA in Business (preferred)
Two or more years of software support experience with an EMR System
Medical, Dental, and Vision Insurance
Paid Time Off and Paid Sick Time
401(k)
Referral Program
Pay Range: $21.63 - $31.25 / hour
Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.