Purpose:
The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities:

Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan Receive emergency calls and process appropriately Provide exceptional customer service according to UPMC policies and procedures Receive and document medical command reports and notify the emergency department Monitor hospital alarm systems Coordinate medical command requests from paramedic to physician and document the request Process incoming calls Document all information in the Zoll RightCad system Efficiently process medically necessary patient transportation requests on a timely basis. Receive hospital condition codes and send out notification page per policy and procedure Perform hospital operator duties on the overnight shift