**Job Description** At Aramark Pikes Peak we believe in delivering a unique and elevated shopping and dining experience to all our guests. With impeccable views, and top-notch service, our employees are incredible individuals from all walks of life who aspire to do great things every single day. The EMT Lead is responsible for completing and managing tasks as assigned by the Assistant Operations Manager, which support Pikes Peak and fulfills contract obligations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation. **Compensation Data** COMPENSATION: The hourly rate for this position ranges from $20.00 to $20.00, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. **Job Responsibilities** + Assist with schedules and assigns daily work assignments and oversees completion of tasks. + Ensure compliance with HIPPA requirements for EMT Department. + Trains and guides EMT staff on job duties, customer service, systems, and procedures. + Greet and provide customer service to guests while anticipating their needs. + Assist with timely daily and quarterly reports to General Manager and Operations Manager. + Assist with staff retention. + Delegating tasks to appropriate associates. + Overseeing EMT stock and ordering supplies, tracking, and reporting of weekly inventory. + Collecting and analyzing any available feedback from patients? gauge satisfaction and success. + Participates in Quality Assurance Programs and reviews to address areas in need of improvement. + Completes daily log regarding train counts. + Assist in other departments as needed. **At Aramark** , developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. To meet our commitments, job duties may change, or new ones may be assigned, without formal notice. **Qualifications** + Supervisory experience in a related role preferred. + Previous EMT experience required. + Previous guest services experience required. + Demonstrates excellent customer service skills. + Demonstrates interpersonal and communication skills, both verbal and written. + Demonstrate organization skills, accuracy, and attention to detail. + NREMT and Colorado State Certification required. + Must be able to work long hours and in a 14,000ft elevation. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). **Education** High School Diploma Trade School **About Aramark** **Our Mission** Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. **About Aramark** The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .