The role is implementing and supporting the global End User Computing (EUC) Strategy. The End User Computing Engineer will help design, implement and maintain a set of technologies and tools to enable device deployment and management. He/she will leverage configuration management technologies to ensure efficient deployment, configuration, and maintenance of software and security policies in a distributed environment. Key Roles & Responsibilities + Develops and maintains custom reports and dashboards using Configuration Manager (SCCM)/Intune and Power BI to meet business requirements. This includes client PCs, application inventory etc. + Owns the EUC Service Delivery Scorecard reporting dashboard to drive operational excellence + Collaborates with the business and IT Service Teams to ensure accurate data collection and reporting + Owns PC lifecycle reporting to enable accurate planning of PC hardware refreshes + Designs, implements and maintains client Operating Systems in a globally distributed environment + Implements and supports functions of Microsoft Configuration Manager/SCCM including Operating System Deployment, Scripts, Application Deployment, Software Updating, Collections etc. + Implements and supports functions of Microsoft Intune + Monitors and maintains the health of the Microsoft Configuration Manager/SCCM environment + Supports the implementation of Microsoft Configuration Manager/SCCM infrastructure in remote branch locations + Delivers regular project updates including project status, next steps, accomplishments and issues on multiple projects + Administers and supports the implementation of cloud-based desktop environments + Supports the lifecycle management process across all EUC services + Explores opportunities to automate repeatable processes to drive operational efficiencies + Service Desk activities + Performs service request execution from IT and business customers + Provides Second and Third Level escalated support tickets from IT client technicians + Supports implementations through the change control process + Creates Knowledge Base articles and communication for IT client technicians and end-users Required skills + Bachelor’s degree in computer science, information systems, business administration, related field, or equivalent work experience + 5+ years working in Information Technology + Proficient in English, other languages are a plus + Proficient with Configuration Management (SCCM) Current Branch including: + Infrastructure design and installation + Operating System Deployment (OSD) + Proven experience with Power BI including report development and data analysis + Strong knowledge of SQL and experience with SQL Server/Windows Server + PowerShell scripting skills + Experience with Microsoft Intune/Co-Management environments + Demonstrates advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor/partner interface skills + ITIL and/or other structured service management methodologies experience + Familiar with project management methodologies/processes + Experience in implementing and executing towards a Service Management Framework in a large organization + Excellent written and verbal communication skills + Customer focus + Drive for results and learning on the fly + Good listening skills + Ability to work to tight deadlines, managing a busy workload in a frequently changing environment + Works independently, leading small to medium projects and leading or participating in department and/or group technology planning + Provides input to the development of key support processes + Microsoft Certifications (MCSA/E, MD-102, PL-300) are a plus Internal Use Only: Salary Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here (https://www.borgwarner.com/legal/privacy-policy-for-online-applications) , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.