Remote Work: No

Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.

The End-User Computing Systems Specialist, II performs the installation, repair and preventative maintenance of personal computers and related systems.

 

Administers and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

 

Must be able to commute to Morris Plains, NJ 5 days per week.

 

No visa sponsorship available for this role.

Responsibilities:
Contributes to perform on-site installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.Maintains passwords, data integrity and file system security for the desktop environment.Works with team to communicate highly technical information to both technical and nontechnical personnel.Recommends hardware and software solutions, including new acquisitions and upgrades.Supports company-wide, web-enabled solutions.Mobile device administration, lifecycle management and process review/documentation across multiple regions in support of best practices for onboarding, offboarding and device/line transfers.Manages Zebra’s Telecom Expense Manager as well as multiple carrier accounts.Completes market analysis for contract renewals and negotiations on pricing and plan benefitsMay participate in development of information technology and infrastructure projects.May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
Qualifications:

Minimum Qualifications:

Bachelor’s degree required or equivalent work experience.

Minimum 2+ years' of work experience.

Proficiency in troubleshooting and resolving hardware and software issues on laptops and desktops.Familiarity with common operating systems like Windows, macOS, and Linux, as well as, basic network troubleshooting.Must be able to commute to Morris Plains, NJ 5 days per week.

Preferred Qualifications:

Hands-on experience with remote desktop support tools and ticketing systems (e.g., Zendesk, ServiceNow).Knowledge of endpoint management solutions (e.g., SCCM, Intune, or Jamf) for deploying and maintaining systems.Ability to diagnose technical issues efficiently and implement effective solutions.Critical thinking to prioritize and manage multiple issues concurrently under time constraints.Strong verbal and written communication skills to effectively assist non-technical users.A focus on delivering excellent customer service and ensuring user satisfaction.Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent experience.Solid Communication SkillsAbility to understand end user issuesTechnical hands-on experienceAble to work independently and excel in a collaborative environmentAbility to troubleshootDemonstrated knowledge of applicable IT systems / applicationsAbility to develop new systems and toolsExperience in documenting and maintaining up to date systems proceduresDemonstrated analytical skillsExperience in performing in a fast-paced, high growth, rapidly changing environmentAbility to identify and implement process improvements

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

 

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 58500.00 - USD 87700.00 Yearly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.