Job Description:

Job Description for End User Field Support

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame

Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applicationsIMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported softwareEnhanced support for VIP users including 7x24 on-call supportCoordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end usersSupport hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end usersAsset management support for end user devices by following defined processesProvide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.Onsite support for events such as trade shows or special meetingsRegular checks for IT Room devices and Meeting Room equipment when requiredDeployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,

3 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred)Experience in using ServiceNow is preferredGood deskside support technical skills and basic infrastructure knowledgeGood communication and coordination skillsFluent English reading/writing skills and basic English speaking skill (for non-English speaking countries); Fluent English in both writing and speaking (for English speaking countries)Be polite, patient, helpfulHave a good sense of service mindsetHave a good capacity of adaptabilityWilling to work overtime when required

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.