Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Job Summary
Teladoc invests in bright and agile talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re looking for an experienced End User Platform Engineer to join our dynamic End User Platform team to contribute to our Windows, Apple and Office 365 Engineering initiatives. You'll take part in engineering projects as well as serve as a technical point of escalation to our support team.
Responsibilities
Windows Endpoint Engineering
Manage and administer Windows devices via Microsoft Intune, ensuring proper configuration, security, and compliance.Configure and maintain Windows Autopilot profiles to streamline the out-of-box experience for end users during device provisioning.Enforce security policies and settings on Windows devices using Intune to mitigate risks and ensure compliance with organizational security standards.Define and implement standardized configurations for Windows devices using Microsoft Intune.Create automated software and solutions packages for deployment to Windows device audience.Define and enforce compliance policies for Windows devices, utilizing Intune's conditional access capabilities to control access to corporate resources.Monitor and administer Windows OS/Security patching efforts.Monitor and administer 3rd party software patching efforts.Create and maintain scripts to address specific configuration requirements and automate routine tasks.Deploy and maintain Mobile Application Management (MAM) policies for securing BYOD devices.Create and maintain comprehensive Azure Log Analytics workbooks for endpoint-related monitoring and reporting.Develop, implement, and maintain corporate Virtual Desktop solution offerings.Apple Endpoint Engineering
Manage and administer Apple devices (macOS, iOS) via Jamf, ensuring proper configuration, security, and compliance.Implement and manage security configurations on Apple devices, addressing vulnerabilities and adhering to industry best practices.Develop and enforce standardized configurations for macOS and iOS devices, ensuring alignment with organizational requirements and security policies.Monitor and administer macOS/iOS security patching efforts.Implement configuration profiles to manage settings, restrictions, and preferences on Apple devices.Design and manage the deployment of applications to macOS and iOS devices using Jamf.Utilize Jamf configuration profiles and scripts to automate the deployment of settings and configurations on Apple devices.Implement and maintain zero-touch deployment strategies to enhance the user onboarding experience.Create and maintain scripts to address specific configuration requirements and automate routine tasks.Administer the Apple Device Enrollment Program (DEP) to streamline the enrollment and provisioning of macOS and iOS devices.Manage integration with Apple Business Manager to streamline device deployment, application licensing, and account management.Microsoft 365 Product Engineering
Develop, implement, and maintain automated solutions for enhancing the overall user experience surrounding M365 products and services.Implement and manage security policies for M365 services, including threat protection, data loss prevention (DLP), and conditional access.Integrate M365 services with third-party applications and services to enhance collaboration and productivity.Collaborate with business units to design and implement custom workflows and information architecture in M365 services.Collaborate with business units to design and deploy custom applications and automate workflows using Power Platform.General Responsibilities
Function as a technical escalation point for large-scale, aging, or complex end user support tickets.Serve as a Product Owner and subject matter expert for responsible products/services.Partner with Teladoc global IT team in support of key business objectives.Write, edit, and maintain comprehensive documentation for configurations, processes, and troubleshooting procedures.Seek out, research, and share ideas for enhancing, optimizing, or securing Teladoc's end user experience.Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field preferred.5+ years of experience in endpoint engineering, with a focus on Windows devices (Intune/SCCM) and Apple devices (Jamf).Professional certifications desired (Microsoft Endpoint Administrator, Azure Fundamentals, Jamf 100/200/300, etc.).Strong understanding of modern endpoint security practices and compliance requirements.Advanced knowledge of PowerShell and Bash scripting methodologies as it pertains to end user device management.Intermediate knowledge of Python and Swift scripting methodologies as it pertains to end user device management.Advanced understanding of Windows Registry architecture and Group Policy controls in a modern environment.Advanced understanding of Azure architecture, including associated device/user management practices via Microsoft Entra ID.Advanced troubleshooting skills surrounding complex technical end user device issues in large, distributed environment.Intermediate knowledge of GitHub and how to utilize and apply best practices for collaborative data management.Detail-oriented mindset with the ability to prioritize and manage multiple projects/tasks.Excellent troubleshooting and problem-solving skills.Effective communication and collaboration skills.#LI-Remote
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Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.