JOB DESCRIPTION 

Job Title          End User Support Coordinator   

Purpose of Role 

The End User Support Coordinator will work closely with BGIS IT support teams (all regions), Aspire Technology Services, colleagues, and external contacts to assist with essential tasks and ensure the smooth running of the department. The role will have a particular focus on the receipt and issue of all company hardware devices. The IT support team maintain all BGIS UK IT assets, systems, and telephony. 

Key Responsibilities 

• Process requests for laptops and phones for new starters 

• Manage the return and re-issue of IT equipment 

• Maintain and manage the inventory of all issued IT assets 

• Handle network operations, including the setup of applications, laptops/PC’s, mobile phones, printers and other IT equipment, monitor and test backups 

• Set-up of user accounts, user environments, e-mail accounts, directories and security 

• Support SharePoint, OneDrive, Teams and core company applications 

• Work with the Global InfoSec team to manage and monitor our security tools 

Accountabilities 

• Report to the Director IT Systems and Solutions 

• Work collaboratively as part of the team across all regions and divisions in BGIS 

Applicant Specification 

Education 

(Essential) Good basic education which will include English and Maths qualifications to GCSE standard essential 

(Desirable) Higher educational qualifications to ‘A’ level / HNC/D or degree level would be beneficial 

Skills / Knowledge 

(Essential) Strong IT support experience – Azure, Microsoft 365, SharePoint, Teams, OneDrive, computer set up and general troubleshooting 

Good communication skills, excellent telephone manner 

Good interpersonal skills 

Numerate 

Ability to work independently as well as part of a team. 

Experience (Essential) Previous experience working within a busy environment 

Experience in an IT Administrator role 

(Desirable) IT security knowledge and experience 

Aptitudes Excellent verbal and written communication skills. Must be detail conscious and methodical in approach. Ability to manage and work on multiple tasks at the same time and make judgements on which must be resolved first. 

Character Committed to the delivery of excellent customer service 

Calm manner, able to work under pressure 

Able to make sound decisions when needed 

A team player, able to work with BGIS colleagues and client representatives at all levels 

Must demonstrate a strong sense of focus 

Reliable and self-motivated, able to prioritise demands and work under pressure 

Flexible and able to respond immediately in a crisis.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.