End User Support Specialist I Location: Denver, CO Duration: 4-5 months Description: Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems Typically resolves issues referred by help desk support Follows standard procedures and guidelines Understands how assigned duties relate to others within the team and how the team integrates with related teams Impacts own team through the quality of the support provided Recognizes and solves typical problems; selects solutions from established options Communicates moderately complex information in routine situations, typically within own team Works under general supervision with limited ability to modify approach Individual contributor having no supervisory responsibilities; manages own workload Performs all other duties as assigned by management Skills/Experience: 2+ Years in Desktop and remote support. Office 365 Support Ticketing Systems Service NOW Required Skills: Advanced knowledge and support for Windows 10/11 Office 365 Printers (Networked) Networking Fundamentals Desired Skills: Azure AD Advanced Networking