Location: Templecombe, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Location: Templecombe

Worktype: full on-site

We are currently looking to recruit an End User Support Technician to join our team in Templecombe. The role will assist the support of the IT infrastructure covering around 800 users in a multi network environment providing desktop support services.


Key Responsibilities and Tasks:

Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thur and 5hrs Fri). However a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.Support and deployment of Mobile Phone’s  -iPhone, Samsung and Nokia.Support and cover a new concept of a kiosk based support solution to troubleshoot IT requests at a drop in centre based in Templecombe giving the customer flexibility for the support provided.A small proportion of Support providing 2nd/3rd line server support, Troubleshooting Server issues and monitoring where required. Performing Server Maintenance backup’s etc.

About you:

Experience working in an IT support environment working directly with users in face to face situations. Ability to diagnose faults and think on their feet to find a solution.Experience with desktop/laptop environments covering Windows 7, Windows XP, Office applications. Skills with engineering and bespoke desktop applications desirable.Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.Teamwork focus, able to work with teams located at other remote sites as required.Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service DeskAbility to identify and suggest where team and processes could develop and enhance levels of service to users and IS internallyA highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.Knowledge of the following: Desktop Support experience (Windows XP / Windows 7), Fault-Finding and Troubleshooting skills, User Administration, Cisco Anyconnect support, SCCM, BES, Active Directory , Software Installation, Laptop / Desktop builds

Desirable:

Automation tools (such as SCCM)Network supportHardware Installation

Connect with Andreea Burcea, Talent Acquisition Partner #LI-BA1 who is eager to explore together with you this exciting opportunity.

Security Clearance statement:

As standard, all successful candidates must possess the permanent right to work in the UK, and will be required to go through Government security clearance at BPSS (Baseline Personal Security Standard) Level prior to starting with us and then to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements above. 

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.  In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.  As part of the vetting process you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history.

For further details of the evidence required to apply for security clearance please follow this link  https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels .

What We Can Offer:

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a variety of opportunities within our diverse, global organisation.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!