**GET TO KNOW ALORICA** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB RESPONSIBILITIES** + Must be able to troubleshoot basic to moderately complex IT issues with PCs, laptops, monitors, keyboards, mice, phones, printers + Must be able to provide hands and feet support for other service lines and provide technical information back to network, server and voice teams (such as ping, tracert, cable tracing, device status) + Must be able to image PCs using SCCM tool and Apple Deployment Assistant + Must be able to troubleshoot basic to moderately complex software issues within the site + Must have an understanding of how to use and troubleshoot Office 365, ServiceNow, SCCM, Active Directory, Windows 10, MAC OS + Must ensure all PCs and laptops remain compliant with security, patch and antivirus updates + Must respond to and complete IT help ticket in a timely manner and escalate more complex issues to Sr Associate, Tech Lead or Supervisor + Must be able to follow documented processes and procedures, but make suggestions for improvement if better ideas come to mind + Must complete site health checks as required + Must keep the EUS SharePoint site & other documentation updated + After hours/weekend/holiday support will be required for on call rotation, change request support and project request support + Physical movement of PCs, monitors, phones will be required, as will receiving and racking network, server and voice devices + Must occasionally escort vendors or facilities into IT-only rooms Equal Opportunity Employer - Veterans/Disabled _We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia._