About the role

We are seeking an experienced End User Support Technician II to join our dynamic team at ALORICA TELESERVICES, INC. in Pasay City Metro Manila. This is a full-time, onsite role working a graveyard shift, where you will play a critical role in providing exceptional IT support to our customers.

What you'll be doing

Provide prompt and efficient technical support to end-users, troubleshoot and resolve hardware and software issues Install, configure and maintain desktop computers, laptops, printers and other peripheral devices Perform system backups, data recovery and other maintenance tasks to ensure the reliability and security of our IT infrastructure Document and escalate technical problems to the appropriate teams for further investigation and resolution Participate in continuous learning and stay up-to-date with the latest technologies and industry trends

What we're looking for

2-3 years of proven experience in a similar IT support role, preferably in a fast-paced, customer-focused environment Strong troubleshooting and problem-solving skills with the ability to quickly identify and resolve technical issues Proficient in installing, configuring and maintaining Windows operating systems, MS Office suite and other commonly used software Excellent communication skills to effectively liaise with both technical and non-technical stakeholders Ability to work independently as well as part of a team, with a proactive and customer-centric approach A relevant technical diploma or certification in Information Technology or a related field would be an advantage