Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

EUC support Engineer supporting Pune location 5 days in a week on site

Essential functions of the EUC Engineer
 

What you’ll do

Assist with all end user computing security activities

Troubleshooting End User issues and supporting customers across all India sites.

Technical site lead and point of contact for all escalation while providing technical support to India sites as and when required.

Manage the IT needs of the end user environment on site, including laptops, MacBooks, back-office servers, Desk and softphone telephony

Build excellent working relations with your internal VIP customers, acting as an ambassador for End User Computing Services and IT

Responsible for new starters and leavers (hardware and software)

Replacements and upgrades of users equipment (Mobile & Laptop)

Printer management including software installs and hardware troubleshooting

User account management, including active directory and group membership

Optimise the support arrangements with existing and new service providers to ensure the technology support continues to meet business needs.

Mentoring junior and intermediate staff

Apple Macbook support

Ordering IT equipment from 3rd party vendors

Responsible for keeping Asset management up to date and accurate.

Creating documentation for End users and other members of the team for all processes that we manage.

Liaise with external/3rd party providers for services and products

Adhere to and uphold defined security standards by proactively vulnerability scans and follow aspects of security

Building of laptops with SCCM build system and Jamf 

Support meetings, office townhall and other events.

3rd party Vendor support 

What experience you need 

1-2 years’ experience with performing a role within an IT   environment

1-2 years’ experience with Active Directory

1-2 years of experience with administering Windows Server Environments

1-2 years of experience with desktop support for end users (Windows 10/11)

1-2 years' exposure to G Suite

1-2 years of mobility device and MDM experience

1-2 years of enterprise wireless support (Cisco, Aruba) ; both would be a plus

1-3 years' experience of multiple varied technology in a support related role

1-4 years' customer facing experience in a support related capacity

Evidence of desktop and net

Working support roles

Lead delivery of new technology projects by acting as a pilot and delivering support

models that ensure that technology tools meet business needs.

Essential understanding of WAN/LAN/DNS/Windows/Remote access/security technologies Support of other UK&I sites may be required

Experience in using SCCM remote support tools

Experience in working on ticketing tools like ServiceNow

Hands on experience with hardware part replacements

Should be having a basic knowledge in networking tools

What could set you apart

Self-starter that identifies/responds to priority shifts with minimal supervision

Cloud Certification

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

IND-Pune-Equifax Analytics-PEC

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time