In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices!

 

What you’ll do

Assist with Technical Support to walk up customers at a TechBar.Contribute with Installation of End User Computing devices in offices and cubes.Deliver new equipment (laptops & accessories) within agreed service levels.Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.

What experience you need

2 months - 2 years of experience in the roleAssociate's degree in a relevant field is strongly preferred or equivalent experienceHighschool DiplomaBasic knowledge of IT FundamentalsCloud Certification Strongly Preferred

What could set you apart

Excellent communication and customer service skills(verbal and written)Working knowledge of Win 10, macOS 10.12-10.14, iOS, AndroidStrong troubleshooting and problem-solving skillsGood problem-solving, analytical, and team-working skillsCompTIA A+and/or Microsoft certification is desirable, but not required.General knowledge of desktop applications, e.g. G-suite.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Primary Location:

CRI-Sabana

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time