What success looks like in this role:

Responsible for day-to-day Mobile Device Management (MDM)/Enterprise Mobility Management (EMM)/Unified Endpoint Management (UEM) installations for customer evaluations and purchases. Takes care of all support needs for customers on the Workspace ONE platform. Configure/install/troubleshoot various software issues related to the installation and maintenance of VMware Workspace ONE UEM products. Must possess excellent customer service skills and the ability to accommodate a variety of skill levels. Act as a proactive resource for Mobinergy clients by identifying new features and updates of mobile technology in general and of the Workspace ONE platform specifically. Provide detailed documentation whenever necessary for our customers and our employees. Role and Responsibility: Deep understanding of the Workspace ONE Platform including UEM, Access and IntelligenceProvide courteous and prompt support to all customers and teammates.Knowledge in Microsoft Azure, Office 365, Google Workplace Support existing Workspace ONE customers with troubleshooting, upgrades and general questions.Familiarity with and interest in mobile devices and laptops is a must (iOS, Android, Mac OS, Windows 10, etc.).Skills in Windows 10 will be greatly appreciatedCustomer facing experience and comfortable interfacing directly with customers on deep-dive product discussionsOccasionally participate in the pre-sales process to understand client's business, technical objectives, and product requirementsImplement solutions to meet the business/technical objectives – including Assessment, Design, Implementation, Transitional Support, and Optimization.Possess a positive attitude and feel comfortable working with all levels in an organization including the account team, technical architects, directors, VP's, and CXO's.Willingness to travel, as client need dictates.
 

Project Administration

Estimate appropriate project deliverables as requested.Accurately determine resource requirements for a particular project/task.Attend team meetings, conference calls, etc.Work with teammates to prioritize tasks.

You will be successful in this role if you have:

Skills required:Experience with VMware AirWatch/Workspace ONEVMware Workspace ONE technical certifications (i.e., VSP, VTSP)MUST possess excellent customer service skills both written and verbal.Must be internet savvy.General working knowledge of MS Windows and Apple macOS.A good understanding about network and security management (Load Balancer, Firewall,WAF ...)A good understanding about certificate management,Preferred, but not required:Azure ADOffice 365 AdminGoogle SuiteIDPs (e.g. Okta, PING)DEEM (Nexthink, 1E)MTD (Lookout)

Personal Education/DevelopmentYou always want to learn You like working on your own but also being part of a team and understand that the whole team benefits from you You like taking some initiatives You have previous experience in ITSense of Commitment, provides appropriate adviceYou have good interpersonal skills and love to find solutions to answer customers' requirementsWhat is your ideal profile? A minimum of Bachelor or Master in IT or Computer Sciences This position requires a minimum of 4 years of previous experience in IT engineering and different technologies, a deep knowledge of various technologies is a must.

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