AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector

As an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will gain knowledge of the customer environment to expedite stakeholder alignment and team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities
As a delivery leader, you'll drive business outcomes through matrix team management across multiple workstreams, employing agile/hybrid/waterfall methodologies. Your responsibility encompasses end-to-end project lifecycle management, from outcome validation to successful delivery, aligned with our Delivery framework.

Lead complex, multi-stream delivery engagements
Validate and ensure achievement of customer business outcomes
Manage risks proactively while identifying opportunities for additional value
Coach teams and customers on delivery practices
Partner with sales, support, and engineering teams for comprehensive solution delivery
You will serve as a strategic advisor, helping customers navigate their transformation journey while fostering innovation. This includes:
Providing strategic guidance and risk management
Delivering training on agile methodologies
Enabling partners through framework adoption
Collaborating across AWS teams
Gathering and channeling customer feedback to improve AWS services

The role requires adaptability to handle unexpected challenges and willingness to travel to customer sites and internal events as needed.

Success in this position demands effective leadership skills, agile expertise, and the ability to drive business outcomes while maintaining stakeholder relationships.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-
rounded professional