Engagement Specialist\n

Department: Public Relations\n

Reports To: Director of Communications\n
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JOB SUMMARY\n

The Engagement Specialist assists in the development and coordination of internal and external community engagement and communications programs for Greenville Water.\n
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ESSENTIAL JOB FUNCTIONS:\n

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.\n

External Engagement\n\nCoordinates Public Relations department activities including public affairs reports, publications and press kits. \nEngages face-to-face with customers, such as planning and assisting with focus groups, outreach and community educational or environmental events. Assists in measurement of customer engagement. \nOrganizes opportunities for community members to learn more about our industry through various avenues, including contests that involve writing and creativity. Coordinates the mailings, judging, collection and award ceremonies. \nCoordinates facility tours and arranges speakers for on-site presentations. Establishes and maintains active (even virtual) speakers' bureau.\nMaintains adequate inventory of appropriate materials for tours and events. Coordinates set-up and logistics for external events such as groundbreakings. \nAdministers the Community Giving program. Maintains the calendars and coordinates community rentals.\nTracks purchases for printing, special events, newspaper ads and publishing projects. \nCoordinates purchases and distribution of GW promotional items. \nProvides technical writing support for internal publications. In tandem with the Graphic Designer, drafts and publishes internal newsletter under direction of the Director of Communications.\nMonitors and manages GW social media presence.\nDevelops and maintains positive relationships with local media and government. Schedules media outreach. Collaborates to provide information to support best practices for community information, particularly during an emergency. \nPerforms daily media search for GW references.\nCoordinates response to media inquiries in the absence of the Director of Communications.\nReceives, acknowledges and tracks recognitions and awards received by Greenville Water.\n\n

Internal Engagement\n\nWorks closely with Human Resources and Safety to expand internal engagement and culture awareness by assisting in coordinating, planning, scheduling and execution of Team Member events. Helps recruit volunteers for assisting with Team Member events.\nFacilitates and assists with key interdepartmental initiatives.\nServes as a member of the Service Excellence Team (SET).\nServes as coordinator for on-site community engagement with non-profit organizations. \nWorks with Human Resources to enhance our Volunteer Time Off Program, \"Greenville Water Cares\