You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Do you want to be part of the Centurion journey from start to finish?

In the Centurion Engagement Team, you will play a key role by being in touch with our Cardmembers throughout their entire Centurion-membership journey. You are right there from the beginning, welcoming new members to the world of Centurion, helping them to get up and running with their membership and making sure they don’t miss any of the great Centurion benefits and experiences.

Along the customer journey you will touch base with our Cardmembers in welcome calls, follow up interactions and support local Centurion events. You will pro-actively work with relevant personal offers, remember Cardmember birthdays and special occasions, as well as create those unique Centurion experiences. You will make sure that our Cardmember has a positive experience even when downgrading or cancelling their Centurion card. In this role, you will be the front face, an ambassador who takes pride in creating loyalty.

 

Role responsibilities

Give something unexpected and unforgettable

As part of our Centurion Engagement Specialist team, you will be highly focussed on driving engagement:

Tailor welcome calls & onboarding process, account review and follow ups, and proactive activities based on Cardmember’s needs. Know and understand Cardmember need to deliver meaningful ‘Surprise & Delight experiences’ through personal offers, gifts, service and solutions. Keep up to speed with benefits such as our local and international events, as well as offers in the Amex Experiences app. Manage Lytti processes, including Amex Experiences app administration and processes including event management activities such as invitations, registrations, wait lists, etcetera, in addition to partnering with ICS and TLS colleagues and suppliers. Support and attend face-to-face events with the Cardmembers. Responsible for Save a Cardmember (SAC) activity, from understanding the issue the Cardmember is experiencing, an understanding of other Amex products and save the Customer with Amex. Support business activities such as providing logistical, administrative and organizational support including interaction with key internal and external business partners and suppliers to support relationships. Suggest and implement change to improve both the product and the Cardmember experience. Support the invitation of our most valued Cardmembers to the exclusive world of Centurion and act as a back-up for the Invitation Manager.

 

Minimum qualifications

A passion for building loyalty via phone, email and face-to-face events. Strong technical skills and ability to utilize multiple platforms and tools simultaneously. Understanding of Travel & Lifestyle industry and destinations. Be a team player, stay positive and agile in a constantly changing environment to enable us to win as a team. Excellent listening skills to capture and understand Cardmember and stakeholder needs. Exceptional communication skills in English and Dutch. French language skills are considered as a big advantage, but not compulsory. Previous experience in customer service and complaint handling process is an advantage. Be creative and solution oriented. Enjoy a fast-paced and changing environment, ability to ‘keep your cool’ and know how to prioritize. 

 

Other information:

This role is eligible for AIA This role is not eligible for the Education Stay Program Work designation: hybrid

 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.