**DESCRIPTION** We are looking for a talented **Job Title** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Jwaneng Mining Site** in **Jwaneng, Botswana.** **In this role, you will make an impact in the following ways** : + Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you'll ensure minimal downtime for customers. + Customer Engagement: Your courteous and professional interactions will enhance customer satisfaction and build strong relationships. + Proactive Service: Anticipating and promptly addressing customer needs will lead to a more efficient and responsive service experience. + Technical Expertise: Using specialized tools and following procedures will ensure high-quality repairs and maintenance. + Preventative Maintenance: Performing scheduled maintenance will help prevent future issues and extend the life of engine components. + Problem Escalation: Escalating unresolved issues to more experienced technicians ensures that complex problems are addressed effectively. + Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records. + Service Opportunities: Identifying additional service opportunities will help in providing comprehensive solutions to customers and potentially increase business. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Compliance and Safety: Adherence to Health, Safety, and Environmental standards, using appropriate personal protective equipment to ensure a safe working environment. + Customer Service Skills: Ability to handle customer interactions professionally, including receiving parts calls, assisting walk-in customers, and processing transactions accurately. + Technical Proficiency: Competence in using various systems, catalogs, and tools to identify and procure parts efficiently, as well as diagnosing and repairing engine systems. + Problem-Solving Abilities: Skill in troubleshooting issues, interpreting system interactions, and performing repairs and maintenance to ensure high-quality service and customer satisfaction. **QUALIFICATIONS** **Education/ Experience** + Apprentice Certified Power Generation or Engine Technician (Preferred) + Vocational diploma from relevant technical institution + Current relevant electrical certification (optional) + Locally valid driving permit + Basic level field service work experience + High Voltage/ Low Voltage experience (optional) + Customer service experience **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2408462 **Relocation Package** No