1. Prioritization - identify, Prioritize and Triage field issues from various sources (QSF, Warranty, Social media, DTC, QNPS …) 

2. Kick off 8Ds - Define new issues (D0/D2) and bring into Function Quality Reviews (FQR) to obtain Chief / team agreement to form team (D1) and proceed with G8D.   

3. Replication – coordinate with FCSD/WS/GWC & Eng’g to 'Go See' vehicle to recreate issue (Dealer).  Make arrangements to bring the team, LVEA, TS, WS together.  through obtaining problem parts / vehicles and understanding customer operating conditions / noise factors and testing remotely.   

4. Coach 8Ds - coach & support Engineering in problem solving through quality tools (IS/ISnot, 3L5W, Drill down analysis (to identify root causes D4 & implement effective containments in a timely manner D5/D6). 

5. Run VFG / sub-FQR mtg - schedule and run VFG / FQR (or equivalent).  Set the agenda based on Quality priorities (above) and pull together / summarize status updates on issue status for the Chief (chair) & team. 

6. Prevent Recurrence - assist, prompt and where necessary drive LEA or Core to develop Prevent Recurrence Actions. 

7. Best Practice - Develop & maintain a strong technical relationship with equivalent VFG leaders in FNA, FSAO and FoE.  Ensure T6 cross plant and carline knowledge / efficiencies are utilized. 

8a. Reporting - Providing updates on V29 Quality metrics, for FQR or for Global teams (stack charts with breakpoints or 3MIS Status vs Target).

8b. Reporting – Provide status updates on issues in key forums (EQR, CCRG, TDR…). 

PSC Prioritization (Guide)

- SAQ (Top priorities) – 68Days target

- VFG binning weekly GSAR new claims update (any increasing trend, emerging HTIS issues)

- Weekly teardown analysis update for THIS

- Proficient on using IS/IS not, Fault tree, Drill down analysis & 3L 5W are critical for problem solving

- Buy-Back (RAV), QNPS - Awareness

- New SAQ projects in define phase D0,1,2 (source WS, HTIS in IMG markets) 

- Top 10 Warranty Spend

- Running Weekly QR & supporting PT Quality meetings in different time zones