Welcome page Returning Candidate? Log back in! Engineer, End-User Compute (EUC) Job Locations US Job ID 2024-3299 # of Openings 1 Posted Date 2 hours ago(10/15/2024 2:41 PM) Category Technology Overview

As an EUC Engineer, you’ll be responsible for the management of all desktop and laptop systems, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing.

Responsibilities

Essential Responsibilities:   

Maintain/install end user software and hardware: Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications.Software Administration: Active Directory Users and Computers and Security Groups, VDI platforms such as Windows 365 and HorizonTicket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management.  Maintain a clean and orderly IT storage areaAdministrative tasks: Attend meetings both locally, and via teleconference.  Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data.Documentation: Create and collaborate on documentation pertaining to projects, tasks and other business needs

 

Additional Responsibilities/Details:  

Ability to work independently and in a team environment; perform follow through on tasksAbility to maintain software and hardware inventory Ability to multi-task and prioritize/re-prioritize workAbility to keep abreast of the latest developments in hardware and software technologiesStrong sense of self-motivation, analytical skills, organization and attention to detailExcellent troubleshooting, problem-solving, and customer service skillsAbility to interact with clients in a professional manner over the phone, in person, and in writing.Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users Microsoft Office proficiencyCoordinating and maintaining comprehensive physical asset management of technology equipmentCollaborating with HR and Purchasing partners to streamline Desktop Management policies and procedureSupporting a remote user base in a multi-location, global environment Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employeesEnsuring internal groups are fully coordinated through hardware and software deployment life cyclesProviding technical/personal mentorship and guidance to team members on a regular basisProven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project Qualifications

Minimum Education Requirements:   

Bachelor’s degree required or equivalent experience

 

Minimum Experience Requirements:  

3+ years of progressively responsible experience as an EUC Engineer or related role

Other Requirements:  

Position requires in-office 3-5 days a week; occasional travel to other Consilio locationsAdvanced knowledge of Windows Server (2008-2019), Windows 7/8/10 and Mac OS Experience with workstation management system and desktop imaging Knowledge of Office 365 and Exchange  MCSE certification or equivalent work experience – preferred ITIL V3 certification – preferred Experience with MDM solutions – preferred Experience in a VDI setting – preferred

 

Consilio’s True North Values

Excellence
We strive to make every client our advocatePassion
We DO because we CARECollaboration
We win together through teamwork and communicationAgility
We flex, adapt and embrace changePeople
We value, respect and invest in our teammatesVision
We create clarity of purpose and a clear path forward

 

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

Software Powered by iCIMS
www.icims.com