**Title:** Engineer, Eng Support II **Location:** United States-Arkansas-Hot Springs **Job Number:** 16578 SUMMARY The Regional Account Supervisor will provide assistance to customers in ensuring that AAR is delivering operational performance in accordance with contracted targets and obligations. The Regional Account Supervisor will also provide support in areas of local storage, local repair, and local transport and will implement appropriate tools with customers and suppliers. ESSENTIAL DUTIES AND RESPONSIBILITIES -Act as a focal local point of contact within designated customers for operational issues associated with the AAR service delivery -Attend meetings with customers regarding, not limited to, operations and improvements -Liaise and co-ordinate activities directly with AAR departments as necessary -Proactively engage with the allocated Program Manager to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance -Find and manage local solutions for component repair, component transport and component storage -Assist the Program Manager in defining, managing and monitoring all operational KPIs to ensure contractual service levels are being achieved and contractual responsibilities are being adhered to by AAR and customers -Establish, monitor and take action by using KPIs relevant to the process, procedures and objectives for the Program Manager and Distribution teams in support of the customer -Together with the Program Manager promote continuous improvement within customers own organization -Establish and maintain a high quality of service -Be in close relation with customer/be available to customers questions -Manage application of agreed procedure and processes -Report all information collected about issues, complaints, customer internal changes, best contact/interlocutor, fleet evolution CORE COMPETENCIES Commitment to company values and ethics. Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Organization: very detail oriented and always comes prepared Communication: excellent interpersonal, oral, and written communication skills Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities Leadership: demonstrated ability to lead people and get results through others QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. EDUCATION and/or EXPERIENCE Bachelor of Arts degree (B.A.) or Bachelor of Science degree (B.S.) from four-year college or university and a minimum of two years of related experience. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment. Qualifications: SUMMARY The Regional Account Supervisor will provide assistance to customers in ensuring that AAR is delivering operational performance in accordance with contracted targets and obligations. The Regional Account Supervisor will also provide support in areas of local storage, local repair, and local transport and will implement appropriate tools with customers and suppliers. ESSENTIAL DUTIES AND RESPONSIBILITIES -Act as a focal local point of contact within designated customers for operational issues associated with the AAR service delivery -Attend meetings with customers regarding, not limited to, operations and improvements -Liaise and co-ordinate activities directly with AAR departments as necessary -Proactively engage with the allocated Program Manager to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance -Find and manage local solutions for component repair, component transport and component storage -Assist the Program Manager in defining, managing and monitoring all operational KPIs to ensure contractual service levels are being achieved and contractual responsibilities are being adhered to by AAR and customers -Establish, monitor and take action by using KPIs relevant to the process, procedures and objectives for the Program Manager and Distribution teams in support of the customer -Together with the Program Manager promote continuous improvement within customers own organization -Establish and maintain a high quality of service -Be in close relation with customer/be available to customers questions -Manage application of agreed procedure and processes -Report all information collected about issues, complaints, customer internal changes, best contact/interlocutor, fleet evolution CORE COMPETENCIES Commitment to company values and ethics. Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Organization: very detail oriented and always comes prepared Communication: excellent interpersonal, oral, and written communication skills Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities Leadership: demonstrated ability to lead people and get results through others QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. EDUCATION and/or EXPERIENCE Bachelor of Arts degree (B.A.) or Bachelor of Science degree (B.S.) from four-year college or university and a minimum of two years of related experience. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.