Job Description:

Position Title: Engineer, Managed Services
Business Title: Support Engineer/Senior Support Engineer – L2 / Lead Engineer- L2 Support

Reports to (Title): Manager – Managed Services

Location: Noida

Position Summary:

Pentair is currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects.

Duties & Responsibilities:

Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)Application & Platform Performance MonitoringIdentify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring toolsRecreate and verify complex performance and environmental issues with full access to the production environmentTo identify, troubleshoot and solve incidents within SLA timelinesLog Analysis of the issues reportedUpdate tickets recent status and progress on ticketing toolRaise a bug for issue in application functionality where a code fix might be neededTriaging ofMobile App issues on both Play Store & App StoreWeb App issuesPlatform(AWS) issuesProposing solution to recurring incidentsProposing some new enhancements in existing solutionService Mgmt. ReportingStatus Tracking & ReportingContinuous Service ImprovementProcess Management & ImprovementManaging the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flowIncident ManagementProblem ManagementChange ManagementRisk ManagementKnowledge Management

Qualifications and Experience:

MandatoryBachelor’s degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.4+ years of experience in L2 of managed services / application(mobile or web) support1+ years of experience in the Smart/Connected Products & IoT workflow.Hands on experience inMobile OR Web App issues troubleshootingAWS platform or certified in AWS (Solution Architect/SysOps)Server-less/headless architectureLambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoTLinuxNoSQL Database (Dynamo DB preferred)Trouble ticketing tools (Jira Software & Jira Service Desk preferred)Good hands-on experience in scripting languages:Python / Python Boto

OR

Golang/Node-js.Ability to differentiate between application & platform issues and proven track record of taking them to closure

PreferredHands on experience on New Relic and AWS Cloudwatch toolsPrior experience in operation support for IoT projects (50,000+ live devices) will be an added advantageITIL certificationExperience in AWS Cloud IoT Core platformL3 Support experience in addition to L2

Skills and Abilities Required:

Willingness to work in a 24X7 shifts environmentFlexible to take short term travels on a short notice to facilitate the field trails & soft launch of productsExcellent troubleshooting & analytical skillsHighly customer-focused and always eager to find a way to enhance customer experienceAble to pinpoint business needs and deliver innovative solutionsCan-do positive attitude, always looking to accelerate development.Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.Excellent verbal & written communication skills

About Us

At Pentair, we believe the health of our world depends on reliable access to clean water. We deliver a comprehensive range of smart, sustainable water solutions to homes, business and industry around the world. Our industry leading and proven portfolio of solutions enables people, business and industry to access clean, safe water, reduce water consumption, and recover and reuse it. We help ensure water is clean when returned to the environment. Whether it’s for fitness and fun, healthier homes, better flood control, safer sky rises, more sustainable ways to farm, or safe drinking water for those who need it most, we won’t stop until the world’s water is managed the best way possible.

From approximately 130 locations in 34 countries, Pentair’s 10,000 employees are united in our unwavering belief that the future of water depends on us. Our 2018 revenue was $3.0 billion, and we trade under the ticker symbol PNR.

www.pentair.com

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.