We have an exciting opportunity for a mechanical Product Support Engineer (PSE) to join our Windsor, CT team. The PSE provides engineering support to various areas the business from design/development to manufacturing and field service. The PSE will be a technical expert for assigned product lines and will support and direct engineering activities for those products.
This position comes with a considerable amount of 1-on-1 and team interaction, and requires the ability to interface with customers, suppliers, and associates at all levels of the organization. This key opening is an excellent steppingstone for an individual looking to make a growth move in their career and offers opportunities for advancement within the Triumph engineering organization.
Coordinate specific aircraft program technical support activities including resolution of technical problems with in-service actuation systems products.
* Represent Triumph technically at airline and aircraft OEM as well as MRO customers.
* Foster good working relationships with customers, suppliers, and internal departments.
* Review and disposition non-conforming material.
* Troubleshoot and diagnose field return units and conduct root cause investigations.
* Coordinate the resolution of in-service product technical problems and execute reliability improvements through concept development, design, and validation with response to customer inquiries for assigned program(s) in a timely manner.
* Coordinate cost estimates and respond to customers’ requests for quotation (design and/or requirements changes, product repair and upgrade, obsolescence, etc.).
* Prepare for and present technical materials internally and to the customer.
* Be cognizant, or possess a general awareness of project scheduling and budgeting processes, and an understanding of project performance indices (EV, SPI, CPI, etc.).
* Preparation of component specifications, test plans, and test reports. Lead and provide oversight of test activities (setup and conduct).
* Coordinate development of Component Maintenance Manuals, Service Bulletins, Service Letters, and Product Deviations Authorizations. Maintain field reliability data for assigned products.
* Prepare and conduct product maintenance and overhaul training.
* Provide technical support to suppliers, manufacturing, assembly/test, and MRO service centers.
* Actively participate in new program design/development activities.
* Participate in continuous improvement and lean manufacturing events.
Qualifications
* A minimum of BSME, or equivalent technical/aerospace degree is required.
* A minimum of 7 years mechanical and/or relevant experience in related field. Experience in design, development, manufacturing, and assembly, a plus.
* Ability to read and interpret design drawings with a good understanding of geometric dimensioning and tolerancing.
* Hands-on troubleshooting and fault isolation skillset (scientific method), particularly with actuation or vane motor/fluid handling equipment. Experience diagnosing root causes of failures, a plus.
* Self-motivated, dynamic, able to work independently with minimal guidance, and as part of a team.
* Ability to multi-task, execute cross-functional activities, and drive project milestones to completion, on time.
* Must have excellent communication skills with a strong background of technical writing experience.
* Strong MS Office (Word, Excel, Project, PowerPoint, Outlook) skills are required.
* The ability and willingness to occasionally travel.