Application Deadline: 1/31/2025 or until position filled. 

General Summary

The Network Engineer I position is responsible for Wide Area Network (WAN) engineering and the development and maintenance of a large wireless/wired Internet Service Provider (ISP) network.  This position ensures that the Company’s WAN is tuned for optimum performance.   The Network Engineer I also assists with system administration.  This position maintains consistent interaction with the Company’s installation and customer care departments to prevent and proactively address issues concerning direct and indirect impact on customers.

Essential Duties and Responsibilities

Monitor and optimize local and wide-area networks for optimal performance and maximum availability Troubleshoot, evaluate and resolve WAN performance and capacities; identify problem areas, bottlenecks and network problems; use various network tools to provide resolution for system issues; maintain, monitor and perform WAN configuration backups; prepare WAN system documentationCollaborate on the design and implementation of new technical solutions; provide solution requirements to extend monitoring tools for network devicesAdminister the WAN, hardware, circuits and carrier relations; assist in the administration of the Local Area Network (LAN), hardware and softwareManage and coordinate system administration; configure Email, Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) systems; install and configure systems; assist with security and third party software installation; manage basic system administration tools and processes; oversee machine boot and shut down procedures; assist with user account management, backup and system database maintenance (groups, hosts, aliases, user manager)Provide next level support to the Company’s techniciansCoordinate the division’s operating system; assist with user level command/utilities oversight, edit files, issue commands, find users’ home directories, navigate through the file system and use Input/Output (I/O) redirectionCommunicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints Work requires weekend and/or evening work and some travel may be requiredAdditional responsibilities and duties as assigned

Knowledge, Skills and Abilities Required

Must have a valid driver license to drive within the Company’s geographical footprint Excellent oral, written and interpersonal communication skillsSolid knowledge Microsoft Office Suite and other job related software; basic understanding of Microsoft Visio One (1) year of experience with administration, implementation and troubleshooting of Internet Protocol (IP) routers, Layer 2 and Layer 3 switches and firewalls;  basic experience with design, implementation and troubleshooting of IP network routing policies; basic experience with Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), Multiprotocol Label Switching (MPLS), Network Address Translation (NAT) and IP network Quality of Service (QoS) policies; basic understanding of configuration and installation of routers, switches and other solution components

Knowledge, Skills and Abilities Required (continued)

Basic understanding of PHP, Perl, Python, Shell scripting, Cisco Internetwork Operating System (IOS) and Red Hat/Centos; working towards Cisco Certified Network Analyst (CCNA) certification preferred Solid knowledge of data communication concepts and technologiesBasic ability to implement network security best practices Basic knowledge of L2 switching and spanning tree technologiesProficient with Network Management Systems (NMS) and monitoring applications Customer service oriented with passion for high customer satisfaction and achieving operational excellence; ability to interact with all levels of staff including senior management, internal and external customersMust be able to demonstrate attention to accuracy on all duties and responsibilitiesAbility to analyze and define problems, prioritize work flow, multitask, meet deadlines and remain flexibleAbility to maintain confidentialityMust comply with Company and Occupational Safety and Health Administration (OSHA) established safety policies and requirements

Physical Demands and Working Environment

Physical demands:  While performing duties of job, employee is constantly required to sit, stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. On a constant basis, the incumbent must safely lift, carry and maneuver heavy or awkward objects sixty (60) pounds or more.   Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.  Full spectrum color vision required.Work environment: Must be able to work safely in a field environment. Must be adept at working in adverse weather conditions.  Frequent work in an office environment.Daily travel within the Company’s geographical footprint and external destinations may be required. 

Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits/