Engineer, Resort Audio Visual
city of dreams
REQ12098 Engineer, Resort Audio Visual (Open)
POSITION SUMMARY:
The Engine, Resort AV will be responsible for the 24/7 Resort AV systems and Services including Four Winds, Background Music, Public Area Media and Gym TV across all Melco properties.
They will manage the daily operations, implement preventive & corrective scheduled maintenance routine, debug, troubleshoot and make programming changes to the systems according to operational needs.
PRIMARY RESPONSIBILITIES:
Supervises, reviews, assigns and carries out daily operational tasks to ensure all resort AV systems in Melco Properties are in good working conditionEnsures high standard of Technical services across Melco Properties are kept at all timesPerforms regular maintenance work according to the Operation & Maintenance manual skillfully and carefullySupports internal events on setup live feed for Digital AV signal distributionProvides AV consultation and design services to Project team and other user departments for upcoming projects and enhancement and facilitate preparation planningImplements AV services over a combination of Media systems; manages and reviews user support activities and also monitors problem response and resolutionsWorks close with Manager/ Assist. Manager on AV planning and implementation of company-wide Resort AV systems; evaluates AV plans as they pertain to in-house technological needsLeads the troubleshooting and ad-hoc maintenance work in case of equipment/ system breakdownAssists on planning and execute the team’s roster and make necessary changes when requiredCoordinates with appointed outside contractor or vendors in carrying out the work to be done for installation, operation and maintenance of any AV related equipmentAdministrative:
Motivates, trains and develops employees with direct reportsDevelops and executes succession plan of the employees with direct reportsImplements applicable disciplinary action should there be violations with the Code of Discipline committed by the direct reportsAd Hoc:
Performs tasks and/or fulfil responsibilities that may be assigned by management and/or immediate superior as the business operations requiredQUALIFICATIONS:
Experience
A minimum of four (4) years of pertinent experience in relation to the positionTwo (2) years of work experience in Casino/Hotel/Entertainment industry on property wide AV system operation and maintenance will be considered a strong advantageEducation
Certificate/Diploma in AV/ Electronics/ IT or any relevant course would be an advantage.AV discipline and/or relevant AV technology training will be a plusSkills / Competencies
Strong programming skills in BGM and central control systemsStrong knowledge of FourWinds media players is an advantageProficiency in relevant computer programs, CAD, Project management, and dedicated AV softwareUnderstanding on how digital signal transmission process and distribution through data networkUnderstanding of AV network protocols and high competence in cutting edge AV technologyExcellent oral and written communication skills in EnglishAbility to analyse and develop system architectural drawingsStrong strategic planning skillsTeam work spirit and supportive within department membersProblem solving abilitiesPro-active, Can Do attitudeStrong ability to work under high pressureAvailable to offer support on specific AV issues to a 24/7 operationWillingness to work hands on whenever required
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