Senior Technical Analyst / Senior Infrastructure Management Analyst / Technical Team Lead Storage Technology VSP, VSP G1000, VSP G1500 Replication - True copy, ShadowImage Hitachi Storage Navigator, Hitachi Device manager, Hitachi Comand Suite Tuning manager NETAPP FAS Series 3000/6000,A700, and Cluster Mode DFM /Operations Manager, OnCommand System manager NETAPP replication SNAP Mirror/Vault Brocade Network Advisor Brocade CLI and SAN Related Products VMAX/DMX/Xtreme IO VPLEX, VNX/Clarion Islion, Centera, Celerra Replication BCV/Clone, SRDF/Recovery Point Appliance Thin Provisioning, Performance Manager, Unisphere Backup Technology Storage Duty On Duty roster to support for 24 x 7 Standby sercices, participate ad-hoc incident Creation of LUNs & mapping to host LUN/Server decommission Meta Device creation/addition & removal Virtual provisioning & Tiering Local & remote replication for Backup/DR creation of CIFS/NFS file system and exporting to host Enhanced troubleshoot of CIFS & NFS permission issues Creating Qtrees, Implementing Quota Limits with user level and folder level with quota policies Configure, administer and troubleshoot Snap-Mirror Environment. Scheduling Snapshots and Snap-vault snapshots, snap-drive, snap manager. Managing the reports using operations manager. Experience in SAN Fabric configuration with Brocade/Cisco Able to do perform health checks, zoning, troubleshooting fabric related issues, handle upgrades. Change preparation Handling Routine Reporting Handle escalation from peer Change review and approval Able to handle basic trouble shooing over storage performance Handle advanced performance analysis and advise for the hot spot and propose of resolution Engagement of Solutioning for new technology Migration Planning and Change arrangement Minimum 6 years of relevant hands on experience on above-mentioned technology Degree in Computer Science / Information System or related disciplines Solid understanding of operating system (Linux/AIX/Solaris/Windows/ESX / HPUX) would be an advantage Knowledge of Service Management tools – Remedy/Service Now would be an advantage Certified of ITIL / ISO Process would be an advantage Understanding of enterprise networking would be an advantage Experience with Vendor support role would be an advantage Experience with SAN / NAS / Fabric L2 support or above would be an advantage Excellent listening, oral, and written communication skills. Fluent in English Fluent in Cantonese would be an advantage Mandatory for Cantonese speaking for Hong Kong Hiring Planning and Organization Excellent Planning and execution, good time management skills. Identity task to be accomplished, Prioritize tasks, participate in technical discussion, makes good follow-up and provide constructive feedback. Attention to Detail Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked. Establishing relationships and maintaining contacts with people from a wide variety of backgrounds. Pay attention to assigned and provide accuracy on the tasks/activity. Flexibility Should be flexible to attend customer and organizational needs. Should have high level of flexibility and Adaptability to situations. Analytical Thinking Acquiring and understanding of problem or situation by breaking it down, systematically into its components or parts and identifying the relationships between these parts. Ability to solve problems quickly and permanently using step by step standard methods.