You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role? 

Acts as central point of contact for compliance/business/development groups requiring assistance in resolving OREs/CAPs/CM Complaints. Monitors problem, change and incident queues, implementing compliance with capability, root cause analysis and change quality targets. Monitors the quality of deliverables by reporting on any trends, issues and achievements and raising issues where appropriate. Provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues. Provide feedback to engineering and product team based on the reported CM Complaints analysis outcome. Look for efficiency improvement in productivity savings. Drive and live by the culture of innovation resulting in highly efficient team and improving operational efficiency. Ability to effectively communicate across third parties, technical, and business product managers on solution design. Ability to think abstractly and deal with ambiguous/under-defined problems. Ability to enable business capabilities through innovation. Develops deep understanding of tie-ins with other systems and platforms within the supported domains. Looks beyond the obvious for continuous improvement opportunities.

Minimum Qualifications

Minimum 8+ years of software development experience in Mainframe/Big Data/Java technologies Ability to analyze Splunk logs, Java code to identify root cause and permanent solution Demonstrated experience with Agile or other rapid application development methods Acts as central point of contact for compliance/business/development groups requiring assistance in resolving OREs/CAPs/CM Complaints Monitors problem, change and incident queues, implementing compliance with capability, root cause analysis and change quality targets Monitors the quality of deliverables by reporting on any trends, issues and achievements and raising issues where appropriate Provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues Provide feedback to engineering and product team based on the reported CM Complaints analysis outcome Look for efficiency improvement in productivity savings. Drive and live by the culture of innovation resulting in highly efficient team and improving operational efficiency. Ability to effectively communicate across third parties, technical, and business product managers on solution design Ability to think abstractly and deal with ambiguous/under-defined problems Ability to enable business capabilities through innovation Experience with credit cards payments technology Develops deep understanding of tie-ins with other systems and platforms within the supported domains Looks beyond the obvious for continuous improvement opportunities

Preferred Qualifications

Experience with web services and Open API development, as well as SOA concepts Bachelor’s or Master’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.