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Department OverviewMotorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated developer with strong technical skills. You should be passionate about improving public safety, innovative technology, and creating great software.
Job Description
RESPONSIBILITIES
The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave’s software. The successful candidate should have a track record working directly with customers while answering technical questions and resolving complex customer issues. Primary responsibilities include, but are not limited to:
Responding to requests for assistance in a timely manner
Managing resolution of technical and non-technical issues for Rave Mobile Safety clients
Troubleshooting a broad range of technical issues on the hardware, application, and OS levels
Installation, migration and upgrade of Rave products on accelerated time schedules
Developing a full understanding of all Rave products.
Creating and reviewing knowledge base documentation and FAQs based on issue solutions
Conducting training on various Rave Products and Services
Participation in on-call rotation
PROFESSIONAL QUALIFICATIONS
2+ years in enterprise software support in a client-facing role
Experience with CAD systems is preferred
Knowledge of one or more programming languages (Java, C++, Ruby)
Knowledge of relational databases (SQL Server, Oracle, MySQL)
Knowledge of web services/web technology (HTML, CSS, XML, JSON)
Ability to work independently and collaboratively as needed
Excellent investigative and debugging skills
Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels
Demonstrated ability to research and resolve problems using a variety of tools
BA/BS degree required (CS/MIS or technical field preferred)
ADDITIONAL PREFERRED QUALIFICATIONS
Basic Understanding of SMS networks and mobile applications
Working knowledge of Apache Tomcat
Experience with emergency notification or public safety systems support
Command line / Bash scripting
Experience administering and configuring Salesforce
Vendor maintenance experience
Target Base Salary Range: $63,800 USD - $127,600 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Note: Candidate can reside anywhere in the US.
#LI-MP2
#LI-REMOTE
Basic Requirements
2+ years of professional work experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.