About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

Job Title: Engineer 1 - Technical Service

Location: Verdant Manila

Job Summary: The Engineer 1 - Technical Service is responsible for delivering exceptional technical support and services to our clients. This role involves troubleshooting, installation, and maintenance of our products, ensuring customer satisfaction and operational efficiency.

Key Responsibilities:

Technical Support:

Provide timely and effective technical assistance to clients via phone, email, or in-person.Diagnose and resolve technical issues related to products and services.

Installation and Maintenance:

Assist in the installation and configuration of equipment and systems at client sites.Perform routine maintenance and updates to ensure optimal performance.

Client Training:

Conduct training sessions for clients on product usage and best practices.Develop training materials and documentation as needed.

Collaboration:

Work closely with cross-functional teams, including sales, engineering, and product development, to enhance service delivery.Participate in team meetings to discuss project updates and client feedback.

Documentation:

Maintain accurate records of client interactions, technical issues, and resolutions.Document processes and create knowledge base articles for future reference.

Continuous Improvement:

Stay informed about industry trends and advancements to improve service offerings.Provide feedback to management on product performance and client needs.

Qualifications:

Education:

Bachelor’s degree in Engineering or a related technical field.

Experience:

Previous experience in a technical support or service role is preferred but not required.

Skills:

Strong problem-solving abilities and attention to detail.Excellent communication and interpersonal skills.Ability to work independently and collaboratively in a team environment.

Technical Proficiency:

Familiarity with relevant software, tools, and technologies.Basic understanding of project management principles is a plus.

Working Conditions:

May require flexibility in working hours to accommodate client needs

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion 

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  

 

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.