Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

[Crucial Duties and Responsibilities]
As a Field Engineer, your responsibilities will include repairing, maintaining, installing, and promoting sales of analytical and diagnostic instruments and other customer service items manufactured and sold by our company. This includes onsite installation of sophisticated equipment and systems, regular maintenance visits, fixing and support, assistance to other team members, crafting and submitting work reports, providing user training on system maintenance, providing feedback to the global product quality team, updating and modifying service process documents, identifying and reporting specific issues related to business processes, and acting as an authority in problem-solving and conducting training activities.

[Targeted Devices]

Inductively Coupled Plasma Mass Spectrometer (ICP-MS)Inductively Coupled Plasma Optical Emission Spectrometer(ICP-OES)Atomic Absorption Spectrometer (AA)

[Responsibilities]

You will be involved in a significant portion of the services provided to customers after the installation of the devices. Your role will be to give to improving customer happiness, promoting device upgrades, and driving improvements in service sales. Specific responsibilities include:

Installation and operation instructions for the devicesFixing and repairsInspection and validation tasksProposing maintenance contracts, paid repairs, and upgrades tailored to customer needs

[Required Skills]

If you have any of the following skills, we will provide product knowledge training through on-the-job training (OJT). Please feel free to contact us.

Specialization in chemistry, electrical engineering, mechanical engineering, or related fieldsExperience as a service engineer for any type of productExperience using any type of analytical equipment as a userEnjoyment in sharing and solving customer problemsAbility to communicate optimally with internal teams, customers, and partner companiesEnglish proficiency at a level where you can read English manuals and receive trainingAdaptability to handle various productsAbility to logically and clearly explain information to customers