Work Schedule

Environmental Conditions

Job Description

We are looking for you to strengthen the Field Service Team for our Electron Microscopy Service organization in the EMEA Central-South Region.
You will have your place of living in Switzerland, ideally between Bern and Lausanne.
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an exciting and meaningful position in an international environment with opportunity for professional and personal growth.

What will you do?
• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Instructing customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers can successful use their instrument
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Work together with Colleagues from 2nd Level Support, Application and Sales
• Providing feedback to support teams for correcting system documentation and updating procedures.

What will you need?
• A master’s degree in mechanical, electrical or electronic engineering, or any other equivalent education or experience in a high-tech environment.
• Analytical trouble shooting and problem solving abilities
• Skills to carry out precision mechanical work
• Knowledge of vacuum systems is preferred
• IT skills, including TCP/IP networking
• Driving license required

• Team player mentality
• Excellent communication skills in English, verbal and in writing.
• A strong team contributor with excellent interpersonal skills
• Commercial interest and interest to increase business.
• A natural interest in staying up to date with trends in technology and IT
• Knowledge of Electron Microscopes is a strong advantage