Job Description:

GEC, Noida

Position Title: Engineer II- Managed Services

Business Title: Senior Specialist – Managed Services

Reports to (Title): Manager – Managed Services

Location: Noida

Position Summary:

Pentair is currently seeking Senior Specialist/Assistant Manager for IoT projects and services in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for leading operations and application support in managed services.

Duties & Responsibilities:

Service Mgmt. ReportingStatus Tracking & Reporting of L2 teamContinuous Service ImprovementProcess Management & Improvement for Infra operations and Application SupportLead Incident Management of critical and escalated casesProposing solution to recurring incidentsLead Problem Management activity for production environmentProposing some new enhancements in existing solutionAssist teams in Change/Release Management process implementationRisk ManagementOwnership of Super Admin access in production environment for critical featuresLead the new initiative activities for the teamReviewing the performance and providing feedbacks to team members regularlyLead and track Knowledge Management database activitiesManaging ITSM tools – access and changes/enhancements for all the projects (Jira and Jira Service Management)Assist management in resource planning, profile screenings and conducting technical interviewsMake sure to smoothen the onboarding process for new members and align them to respective tracks accordingly.Lead L2 teams for onboarding new products, applications, business region expansion for production supportMake sure to empower teams with proper setups, devices for effective functioning in Lab and at homes.Handle the 1st level escalation of L2 teamActive participation in CCB, CAB meetingsManage application and infra performance reports – Daily, Weekly, Quarterly and need basisSetting up cadence for audit of internal processes and updates as required

Qualifications and Experience:

MandatoryBachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;8+ years of experience in L2 of managed services / application (mobile or web)/ product supportLeading a team for minimum 2+ years3+ years of experience in the AWS applications.Hands on experience inMobile OR Web App issues troubleshootingSQL DatabaseTrouble ticketing tools(Jira Software & Jira Service Desk preferred)Product SupportGood hands-on experience in scripting languages:Python / Python Boto

OR

Golang/Node-js.Ability to differentiate between product, application & platform issues and proven track record of taking them to closure

PreferredHands on experience on ITIL tools – Jira, JSMITIL certificationExperience in AWS Cloud platform and IoT ProductsL3 Support experience in addition to L2

Skills and Abilities Required:

Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of productsExcellent troubleshooting & analytical skillsHighly customer-focused and always eager to find a way to enhance customer experienceAble to pinpoint business needs and deliver innovative solutionsCan-do positive attitude, always looking to accelerate development.Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.Excellent verbal & written communication skills

About Us

At Pentair, we believe the health of our world depends on reliable access to clean water. We deliver a comprehensive range of smart, sustainable water solutions to homes, business and industry around the world. Our industry leading and proven portfolio of solutions enables people, business and industry to access clean, safe water, reduce water consumption, and recover and reuse it. We help ensure water is clean when returned to the environment. Whether it’s for fitness and fun, healthier homes, better flood control, safer sky rises, more sustainable ways to farm, or safe drinking water for those who need it most, we won’t stop until the world’s water is managed the best way possible.

From approximately 130 locations in 34 countries, Pentair’s 10,000 employees are united in our unwavering belief that the future of water depends on us. Our 2018 revenue was $3.0 billion, and we trade under the ticker symbol PNR.

www.pentair.com

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.