Company Description

Sutherland is seeking a strategic-thinking and dynamic person to join us as an Engineer - Implementation. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

Job Description

Technical Support and Troubleshooting:

Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.

Data Management and security:

Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.Data Entry and Accuracy: Attention to details in managing patient data with healthcare systems.

 

Qualifications

Application Skillset Required

Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systemsSQL querying: Good understanding of SQL queries, including joins, subqueries etc.Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocolsCommunication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.

Eligibility:

Must be a Graduate.Must have 3-5 years.Willing to work in Night Shift.US client interaction experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

US time zone. Night Shifts.