About this opportunity
Second Level Operations Senior Engineer will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
We believe in trust – we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible!
We believe in creativity – trying new things and learning from our mistakes. and We believe in sharing our insights and helping one another to build an even better user plane.
We truly believe in happiness; we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
What you will do
The main job responsibilities are specified as follows:
To develop the team for delivery of services as per agreed SLA/WLA with customer.
Issue handling.
CSR Review with PA responsible
TT/ CR Performance Management & Reporting
To ensure RCA for any Critical event.
To ensure vital support is provided to Network Rollout, D&P and FM including Prioritization of tasks as per business needs.
To ensure all the activities are conducted are driven as per MSTOP guidelines.
To ensure all the MIRs are released as per MSTOP guidelines.
Monitoring and review of TT, CR and AT on daily basis.
Ensure that User Access Control is implemented as MSTOP process and regular review is in place.
To provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis.
To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
To give in the creation and improvements to procedures and routines within the department / group.
Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC.
To initiate, support and implement uniform organizational processes.
Authorized to report security breach incidences.
Authorized to raise CSR.
Responsible for driving EHS through employee Awareness and Compliance for the responsible unit
You will bring
Voice Call & Signaling Routing
Network Architecture
Signaling Protocols
Traffic Dimensioning
Performance & Characteristics of IN Network Nodes
End-to-End Performance Audit & Optimization
Planning/ Design of IN Networks
Key Qualification:
Bachelor level, in engineering (IT, Telecom) or
3+ years’ experience in Operations, Customer handling and technical support.
Experience in Ericsson Charging System will be preferred.
ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida