We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.
What you will do:- Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary.
- Drive recovery processes improvement.
- Offer your technical expertise to our domain support and automated operations team.
- Aid our automation and analytics team with your detailed domain knowledge.
- Construct and polish automated Service Delivery methodologies.
- Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.
- Overall understanding of Automation?.
- Troubleshooting skills.
- Network Performance.
- E2E Customer Experience.
- Network Virtualization.
- Problem management.
- Telecom Domain.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- System Administration.
- Data Security.