Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities: 
This operational support position is crafted to grow the candidate's knowledge of United’s best practices, Digital Technology's tools, processes and functions with oversite and mentoring from senior leaders in the Field Services organization. The role is responsible for handling all the logistics aspects of small to medium size projects that are complex, helps coordinate project plans, training, execution, ensures functionality and quality of solution, is involved in project’s Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), mobility platforms and infrastructure activities that align with United’s IT critical infrastructure standards. The role will include interfacing between Field Services and internal/external business partners.

The successful candidate must possess excellent organization and communication skills with a strong background in project management, strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender and other individual differences in people and creates an environment of learning, valuing, encouraging and supporting differences.

Supports regional airports, customer service centers, contact centers and all other United Airlines facilitiesDuties include walkthroughs, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT infrastructure support, operational equipment and communication rooms, base location inventory management and supply storageBuilds a work environment that accepts and appreciates diversityPerforms system maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment, assist end users with troubleshooting of device performance issueMonitors regional Digital Technology (DT) stock levels and maintains well organized warehouseAttends regional project meetings and provides project tracking and analysisSupports the integration of vendor tasks and tracks and reviews vendor deliverablesCoordinates activities with internal/external technology owners/service providersNetwork Engineering, WAN Engineering, WiFi Engineering and Mobility EngineeringEnsures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards: Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! 

Qualifications

What’s needed to succeed (Minimum Qualifications):

Associate degree in Information Technology, Computer Science or equivalent experienceMinimum of 1-3 years of IT experienceAbility to communicate solutions to both technical and non-technical audiencesSkills for problem solving, looking beyond the obvious and not stopping at the first answerStrong level of poise in high pressure environmentsTechnical capability and ability to learn new technologiesKnowledge of Mobility IOS/Android, Windows and LAN roomMust be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

Bachelor's degreeCertification in Low Voltage CommunicationsKnowledge of Digital technology Infrastructure (copper, fiber optic)
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.