About The Opportunity

We are looking for a Backoffice RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.

What you will do

•    Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
•    Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
•    Append all Tickets with concise, appropriate notes on activities taken to make work executable – Access Requests, Confirmation and Approval dates and times and references etc.
•    Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
•    Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
•    To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
•    Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
To prioritize faults to meet SLA/WLA.

You will bring
•    Should possess knowledge of RAN 2G/3G/4G/5G Network KPI’s and able to promptly analyze, report and resolve issues.

•    Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.

•    General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.

•    Ericsson/Huawei/Nokia Integration experience

Qualifications:
•    Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.

•    Years of experience: 2-6 years

​What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || [[location_obj]]

Job details: Domain Support Specialist

Job Stage: Job Stage 4

Primary Recruiter: Ayushi Mittal

Hiring Manager: Niti Jain